TERMS & CONDITIONS:

 

Terms & Conditions

By accessing, using, or viewing any of the Lea Black Enterprise websites (Lea Black Home, Lea Black Beauty, Sudden Youth, Lea Black Jewelry, Lea Black Handbags, The World of Lea Black and The Blacks Annual Gala) the (“Websites”) or any of its services, functions or contents, you agree to each of the following terms, conditions and notices which govern your use of the Websites and your purchase of products on the Websites. The terms “we,” “our,” and “us” refer to any entity associated with Lea Black Enterprises. If you do not agree to all these terms and conditions, do not use this Web site. We may modify the Websites and the terms and conditions of use at any time. These modifications will be posted on the Websites as they occur. By your continued use after any such change is posted, you accept such modification. The Websites are to be used by you for your personal use only. Commercial uses of the Websites are strictly prohibited unless prior written consent from us has been granted

Content

The content is provided as a general information source. Your use of the websites is at your own risk. The entire contents of the Websites, including but not limited to any associated text, software, photos, video, graphics, audio and other materials, and the selection and arrangement of all of the foregoing, are protected by United States and international copyright laws.

We own all rights, title and interest and copyrights to all content on the Websites and all of the trademarks, trade names, and products on the Websites. Except for accessing the Websites in accordance with these Terms and Conditions for personal and internal purposes, you may not use, modify, copy, reproduce, republish, upload, post, transmit, decompile, reverse engineer, disassemble, distribute or otherwise exploit any of the Content, in whole or in part, without our express written permission or, in the case of content licensed by us from third parties, the entity that is credited as the copyright holder of such licensed content. Except as set forth above, nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Content without our written permission. We reserve any and all rights not expressly granted herein. All content on this websites is provided on an as is basis without warranty of any kind either express or implied, including but not limited to any implied warranties of merchantability negligence, acts of god, telecommunications failures, destruction of, theft, or unauthorized access to the Websites

The Websites and the information contained and referenced herein are for informational purposes only. Request for permission to reproduce any information contained on the Websites should be addressed to us at the address listed on our Contact Us web page.

Intellectual Property, Copyright and Trademarks

It is our policy to enforce our intellectual property rights to the fullest extent permitted under law. All trademarks, logos, and service marks on the Websites, including without limitation the LEA BLACK logo and the associated Lea Black entities’ logos, are either trademarks or registered trademarks of Lea Black Enterprises and may not be copied, imitated, or used, in whole or in part, without our prior written permission.

Accuracy of Information

Lea Black Enterprises and Lea Black UK Ltd takes all possible steps to ensure the accuracy and timelines of information on the Websites. However information can change at any time without prior written notice. Lea Black Enterprises cannot absolutely guarantee accuracy and timeliness of information.

Non-confidential Information

Any communication or material you send to us by any means including through the Websites, email or otherwise, is and will be non-confidential. We shall be free to use all ideas, suggestions, inventions, know-how and techniques contained in such communication for any purpose, including invention, development, manufacturing, and marketing products.

Jurisdiction & Governing Law

Our websites site are wholly owned of Lea Black Enterprises and Lea Black Uk Ltd, which is located in the state of Florida in the United States of America, and contains product specific information which is intended for use by United States and United Kingdom residents only. The internal laws of the State of Florida govern the use of this site, and any dispute stemming there from shall be brought in the state and federal courts sitting in the County of Miami Dade, Florida.

Our UK registered office address:

Lea Black Uk Ltd

18 Cutlers Court

Radcliffe On trent

Nottingham

NG12 2PS

England

 

RETURN POLICY:

 

Return Policy: If your selection does not meet your needs, we will gladly accept returns or exchanges of products purchased from leablack.co.uk in their original brand new condition, including intact tags and packaging, within 14 days of the ship date. Please note the following exceptions and clarifications: We are unable to accept returns of products that have been tried, used or have a product seal broken.

Satisfaction Guarantee: Please email.hello@leablack.co.uk if an item is not meeting your expectations.

Processing: Please allow 5-7 business days processing time after we receive your returned item. We will only credit against the original payment method used to make the purchase. We will refund your entire purchase price, excluding any shipping fees.

To Return or Exchange: To return or exchange an item, an authorization is required. Returns will not be accepted unless an RMA number is included with your return (Note, items shipped back to leablack.co.uk that don’t meet our Return Policy may be rejected or be subject to a restocking fee). For authorization, please send an email to hello@leablack.co.uk

If you have additional return related inquires please email hello@leablack.co.uk

Return Shipping: You will be responsible for the cost to ship the item back to leablack.co.uk. Return MUST have a tracking number. If you refuse a delivery, you will be charged for return shipping fees in addition to applicable restocking fees.

 

SHIPPING POLICY:

 

 

SHIPPING AND DELIVERY INFO

Do you ship to my country?

Please contact us at hello@leablack.co.uk  and we will try organize the shipping for you. Shipping price will based on country, area, packaging, weight and international custom shipping guidelines.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping charges are calculated at the time of checkout. We will ship your order shortly after we receive payment from you. What is the return policy?

Please see our terms and conditions for complete details regarding our return policy.

How do I return an item? Please contact customer service at hello@leablack.co.uk for more information on returning an item. Thank you.

My Account How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site. 2) Enter your email address. 3) Select “I am a new customer”. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Additional Support

How do I contact you?

Office number 305.443-8980

PRIVACY POLICY:

 

PRIVACY STATEMENT

This Privacy Statement was last revised November 1, 2012.

(Lea Black Enterprises) (“Us”, “We”, “Our”) operates this website (the “Website”) and has created this Privacy Policy to inform you of our information collection, use and sharing practices used for this Website.

We collect customer information in order to enhance your shopping experience. To assist you in understanding the information we gather about you, and how we use and share it, we have created this privacy policy. If you visit one of our other websites, or link to one of our other website from this Site, you are subject to the same privacy policy as stated here.

Browsing Information

We gather navigational information from each visit to our site. This allows us to measure the use of our website by visitors, including time of visit, area of the site visited, the number of pages within the site that is visited, and the last page visited. This information may include service provider, IP address, browser version and domain type.

The navigational information may also assist us to better service the site by providing data on technical efficiencies, such as time taken to connect to our site or download pages, and allow us to deliver more of the products and services that our visitors desire.

Personal Information

Personal information that you provide to Us, such as your full name, street address, e-mail address, telephone number, credit card number and credit card expiration date, is collected, stored and used only for the purposes described in this Privacy Policy or as otherwise disclosed at the time We request such information from you.

When you place an order, We collect and store some or all of the personal information that you provide. This personal information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This personal information also may be used to contact you about sales, special offers, preferred brands and new site features, unless you have opted not to receive promotional communications in connection with this Website.

If you would prefer that we do not collect any such personal information from you, please elect not to provide it to us.

INFORMATION WE SHARE WITH THIRD PARTIES

We source third parties to assist us in the following areas:

  • Fulfilling orders
  • Processing payments
  • Maintaining our customer database
  • Conducting surveys
  • Analyzing our site’s performanceHowever, we do not turn over any of your personal information or purchase history to any company for the purposes of their contacting you regarding their products or services or to solicit purchases from you.If, after making a purchase at dsw.com, you choose to participate in a survey or review you will be providing it to a third party whom we use to process the product reviews. Product reviews that comply with the review rules noted may be published on this website, and some may be published through other communciation channels, including, but not limited to emails, television and catalogs. Published reviews may identify the author’s review nickname and location or designate the reviewer as a Rewards member or rate the reviewer.VISITORS FROM OUTSIDE THE U.S or UKCOOKIESWe use a browser feature called a cookie, which is a piece of data that is stored on your computer’s hard drive, that allows Us to track your clicks and provide us with information as you move around Our web site. We also use cookies to track how many items you put in your shopping basket. You can remove cookies from your computer manually, or have your browser do it automatically. This may, however, limit your use of some of the features of our site.We have selected certain companies to assist us in better understanding the traffic patterns on our site. These companies may place cookies on your computer after you have visited our site to provide us with information on search engine referral, responses to email, product searches, purchase information and general navigation around the site.We do not allow any of these companies to access any of your personal information, including any credit/debit card data.We do not collect any information provided by children under the age of 13.We try to keep your personal information accurate and up to date. You may contact us at hello@leablack.co.uk  to update your personal information at any time.We may, from time to time, update some or all of our Privacy Statement. If We do, we will post the updated information here. Please refer to this section periodically for new information. We will also post the date of the updated Privacy Statement at the top of this page.We strive to ensure your privacy is respected when visiting our site. If you have any comments or questions about our Privacy Policy, please contact us by e-mail at hello@leablack.com
  • COMMENTS
  • UPDATES TO PRIVACY STATEMENT
  • UPDATING YOUR PERSONAL INFORMATION
  • PRIVACY OF CHILDREN ON OUR SITE
  • Some third party advertising firms that we have sourced may place cookies on your computer to gather non-personal identifiable information. They provide us with information so that we may gauge the effectiveness of the advertising in directing visitors tour site.
  • Third party use of cookies on our site
  • What are cookies
  • Please contact us at hello@leablack.co.uk and we will do our best to personally assist you in receiving your requested order. Shipping cost is determined by country, weight, custom shipping guidelines and packaging.
  • If you make a purchase on our website, create or modify an account, sign up for DSW Rewards or modify your Rewards account after 4/7/2008, your name, mailing address, phone number or purchase information may be made available to other companies who may provide you with information about their products or services.
  • On occasion, we may affiliate with other companies to provide a link from their web site to ours. We will not share any of your purchase history from our site with these companies.
  • If we ask you to participate in a survey or other questionnaire, after you have visited our site, please understand that this information may be turned over to a third party.
Security
We use Secure Socket Layer (SSL) encryption technology, the highest standard in Internet security, to protect your personal information. The only time you are required to sign on the Website is when you are making a purchase. On the checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their user ID (your email address) and password. This password is for your protection. If you don’t have your password, there is a link that reads “Forgot your password?” Click on this for instructions on how to get your password.

 

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